Friday, December 27, 2019

How to Use Delphi to Build a Custom Windows Explorer

Windows Explorer is what you use in the Windows operating system to browse for files and folders. You can create a similar structure with Delphi so that the same content is populated within your programs user interface. Common dialog boxes are used in Delphi to open and save a file in an application. If you want to use customized file managers and directory browsing dialogs, you have to deal with file system Delphi components. The Win 3.1 VCL palette group includes several components that allow you to build your own custom File Open or File Save dialog box: TFileListBox, TDirectoryListBox, TDriveComboBox, and TFilterComboBox. Navigating Files The file system components allow us to select a drive, see the hierarchical directory structure of a disk, and see the names of the files in a given directory. All of the file system components are designed to work together. For example, your code checks what the user has done to, say, a DriveComboBox and then passes this information on to a DirectoryListBox. The changes in DirectoryListBox are then passed to a FileListBox in which the user can select the file(s) needed. Designing the Dialog Form Start a new Delphi application and select the Win 3.1 tab of the Component palette. Then do the following: Place one TFileListBox, TDirectoryListBox, TDriveComboBox, and TFilterComboBox component on a form, keeping all of their default namesAdd one TEdit (named FileNameEdit) and one TLabel (call it DirLabel).Include a few labels with captions, like File Name, Directory, List Files of Type, and Drives. To show the currently selected path as a string in a DirLabel components caption, assign the Labels name to the DirectoryListBoxs DirLabel property. If you want to display the selected filename in an EditBox (FileNameEdit), you have to assign the Edit objects Name (FileNameEdit) to the FileListBoxs FileEdit property. More Lines of Code When you have all the file system components on the form, you just have to set the DirectoryListBox.Drive property and the FileListBox.Directory property in order for the components to communicate and show what the user wants to see. For example, when the user selects a new drive, Delphi activates the DriveComboBox OnChange event handler. Make it look like this:   procedure TForm1.DriveComboBox1Change(Sender: TObject) ;beginDirectoryListBox1.Drive : DriveComboBox1.Drive;end; This code changes the display in the DirectoryListBox by activating its OnChange event Handler:   procedure TForm1.DirectoryListBox1Change(Sender: TObject) ;beginFileListBox1.Directory : DirectoryListBox1.Directory;end; In order to see what file the user has selected, you need to use the OnDblClick event of the FileListBox:   procedure TForm1.FileListBox1DblClick(Sender: TObject) ;beginShowmessage(Selected: FileListBox1.FileName) ;end; Remember that the Windows convention is to have a double-click choose the file, not a single click. This is important when you work with a FileListBox because using an arrow key to move through a FileListBox would call any OnClick handler that you have written. Filtering the Display Use a FilterComboBox to control the type of files that are displayed in a FileListBox. After setting the FilterComboBoxs FileList property to the name of a FileListBox, set the Filter property to the file types that you want to display. Heres a sample filter:   FilterComboBox1.Filter : All files (*.*)|*.* | Project files (*.dpr)|*.dpr | Pascal units (*.pas)|*.pas; Hints and Tips Setting the DirectoryListBox.Drive property and the FileListBox.Directory property (in the previously written OnChange event handlers) at runtime  can be also be done at design time. You can accomplish this kind of connection at design time by setting the following properties (from the Object Inspector): DriveComboBox1.DirList : DirectoryListBox1DirectoryListBox1.FileList : FileListBox1 Users can select multiple files in a FileListBox if its MultiSelect property is True. The following code shows how to create a list of multiple selections in a FileListBox and show it in a SimpleListBox (some ordinary ListBox control).   var k: integer;...with FileListBox1 doif SelCount 0 thenfor k:0 to Items.Count-1 doif Selected[k] thenSimpleListBox.Items.Add(Items[k]) ; To display full path names that are not shortened with an ellipsis, do not assign a Label object name to the DirLabel property of a DirectoryListBox. Instead, insert a Label into a form and set its caption property in the DirectoryListBoxs OnChange event to the DirectoryListBox.Directory property.

Thursday, December 19, 2019

Essay Review Questions, Chapter 2 - 767 Words

Review Questions Chapter 2: What is a business case? How does a business case affect an IT project? A business plan that forecasts costs and revenues for a particular project over several years, especially to attract financing. It affects because it would say whether the IT project is good enough to go or should it be abandoned. So for any company can save money. What is a SWOT analysis and why is it important? A SWOT analysis is to study any factor affecting any company and how it would work. It is important because it can let the company detect its problems and its solutions to keep the company alive. What are five common reasons for systems projects? The Five common factors (TELOS) are Technology and†¦show more content†¦Step 1 would be to understand the problem or opportunity. Step 2 would be define the project scope and constraints. Step 3 is to perform fact-finding: Step 4. Is to analyze project usability, cost, benefit, and schedule data. Step 5 is to evaluate feasibility: Last step would be to present results and recommendations to management. What is project scope? What is a constraint? In what three ways are constraints classified? A projects scope defines the boundaries or extent of the project in specific terms. Constraint is a condition that the system must satisfy or an outcome that the system must achieve. There is present versus future constraints. There is internal versus external constraints. The last would be Mandatory versus desirable constraints. 10. Explain how you might use fishbone diagrams, Pareto charts, and XY charts in problem solving. Be specific, and describe the advantages of each tool. Fishbone: A fishbone diagram is an analysis tool that represents the possible causes of a problem as a graphical outline. When using a fishbone diagram, an analyst first states the problem and draws a main bone with sub-bones that represent possible causes of the problem and identifies four areas to investigate: environment, workers, management, and machines. In each area, the analyst identifies possible causes and draws them as horizontal sub-bones. For example, too hot is a possible cause in theShow MoreRelatedReview Questions Chapter 1 and 23544 Words   |  15 PagesChapter 1 Review Questions (1.1 - 1.7) 1.1 Define the following terms: data, database, DBMS, database system, database catalog, program-data independence, user view, DBA, end user, canned transaction, deductive database system, persistent object, meta-data, and transaction-processing application. a) Data: Known facts that can be recorded and that have implicit meaning. b) Database: Collection of related data. c) DBMS: Is a collection of programs that enables users to maintain a database. Read MoreChapter 2 Review Question Essay1765 Words   |  8 Pageschapter 2 1. Why is information security a management problem? What can management do that Technology cannot? Management is an information problem due to the fact that policymaking and training of securing systems from users fall into the responsibility of their role. These responsibilities can include limiting access as well as disabling certain functions that are not related to the organizations’ function. Management can set policies that may arise due to improper uses or manipulationsRead MorePrinciples of Information Security Chapter 2 Review Questions1112 Words   |  5 Pagesorganization in a manner that complies with the laws that govern the use of technology. Technology alone cannot solve information security issues. Management must make policy choices and enforce those policies to protect the value of the organization’s data. 2. Data is important to an organization because without it an organization will lose its record of  transactions and/or its ability to furnish valuable deliverables to its customers. Other assets that require protection include the ability of the organizationRead MoreInformation Systems Chapter 4 Review Questions 9-15 Critical Thinking Questions 1 – 2 (Page 179)1005 Words   |  5 PagesChapter 4 Review Questions 9-15 (page 179) 9. Identify the two primary sources for acquiring application software. ïÆ'Ëœ Application Service Provider (ASP) ï  ¶ A company that provides software, support, and the computer hardware on which to run the software from the user’s facilities over a network. ïÆ'Ëœ Software as a Service (SaaS) ï  ¶ A service that allows businesses to subscribe to Web-delivered business application software by paying a monthly service charge or a per-use fee. 10. What is cloud computingRead MoreTable Of ContentsPrefacexiiiPART ONEThe Strategic Human1743 Words   |  7 PagesManagement Model 2 Chapter 1 Strategic Importance of Human Resource Management Chapter Objectives Challenges Facing Canadian Organizations Spotlight on Ethics: What Is a â€Å"Right† Behaviour? Objectives of Human Resource Management Strategic Human Resource Management The Organization of Human Resource Management The Human Resource Management Profession of the Future The Framework Used in This Book Spotlight on HRM: Will the 21st Century Belong to Canada? Summary Terms for Review Self-Assessment ExerciseRead Moreproject manajment1121 Words   |  5 Pagesï » ¿2-15-99 Project Management: The Managerial Process COMPREHENSIVE TABLE OF CONTENTS PREFACE CHAPTER 1 Modern Project Management What is a project? 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Would they want to live forever why or why not? * Have students fill out the anticipatory guide activity *give students the list of vocabulary words from prologue to chapter 5 *Before the students look upRead MoreWeek Three Discussion1061 Words   |  5 Pagespractice what you have learned in chapters 5 and 7 in the Medical Law and Ethics textbook: * Federal privacy laws that pertain to healthcare and the Patients Bill of Rights * Privacy, confidentiality, and privileged communications * Filing birth and death certificates * Examples of communicable diseases which must be reported to local, state and/or federal authorities * The Controlled Substance Act | Tips for answering questions: * Read the question more than twice, if necessary, toRead MoreEssay on Nutrition and Diet Analysis1024 Words   |  5 Pages MPH, RD, LDN E-mail: doliver@udel.edu (E-mail is the best way to reach me) Office Hours: by appointment Undergraduate Teaching Assistants: Jessica D’Angelo Email: jessicad@udel.edu Credits: 3 Credits Meeting Times: Tuesday and Thursday 2 pm to 3:15 p.m. Location: 319 Willard Hall Teaching Methods: Lecture and Discussion Textbook: Required: Whitney, E., and Rolph, S., Understanding Nutrition, th Belmont, CA, Cengage Publishing, 13 ed., 2012 Hardback or Looseleaf. 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Tuesday, December 10, 2019

ISO 900 Essay Example For Students

ISO 900 Essay Introduction In order to stay competitive, businesses have to be the best at what they do. Companys must be efficient and presise in all aspects of the job. (Metcalfe 1). ISO 9000 is made up of managements responsibility, the producers involved in the Quality Management System, the contract review, the design control, document and data control, purchasing, process control, inspection and testing, control of non-conforming product, corrective action, handling, storage, packaging and delivery, internal quality audits, training, servicing and statistical techniques (Prasanna 1). Quality control and quality assurance is very important there are certain requirements that take time and money to be met but in the end there are benefits. Types of specifications are very significant and the documentation of those is even more. Manufacturers and purchasers have major responsibility in the process of being successful. The quality of a product is so important, especially to the customer. A companys quality management system must become the documented proof of a firms commitment to quality management. A plan put together with quality procedures and work instructions is provided to help companies design their own quality management system. After completing the quality procedures, companies are audited and then determined if they should be certified for ISO 9000 or not (Parsanna 2). ISO: International Organization of Standards Founded in 1947 in Geneva Switzerland, ISO developed international standards and helped exchange goods and services worldwide. It is made up of over 90 countries including the US, which is called the American National Standards Institute. The name ISO came from the Greek word, isos, meaning equal (Henkoff 2). ISO was created by business men (Henkoff 2). These business men knew what businesses needed to become more competitive and how they could get higher customer satisfaction, so ISO was developed. ISO is not government regulated, but is ran by organizations like the US Registrar Accreditation Board. Such organizations authorize registrars which issue ISO certificates (Barrier 2). In Europe some organizations are government regulated. The American National Standards Institute runs the ISO in the US and authorizes the US Registrar Accreditation Board (Barrier 2). ISOs job is to set standards for companies all over the world so that their products come out efficiently and to the best quality. This helps the customers who receive the exports know exactly what they are getting and are satisfied with the product. Setting these standards is done by ISO members at assembly meetings. Proposals are developed by the ISO Council, which is like the board of directors in a business. These meetings are held three times a year and the membership is rotated to allow more representatives in (iso online). Standards are developed by technical committees. 30,000 experts participate to give comments, feedback and to vote in meetings which are held15 times a day electronically. The experts are chosen by an ISO member of that country (iso online). ISO 9000 The ISO 9000 series was published in 1987 (iso online). It is a standardization system that was developed by ISO. It is obtained by 130 countries, but its main office is in Geneva, Switzerland where the system is coordinated and the finished standards are published (iso online). These ISO standard are rules and guidelines that ensure the product that a manufacturing business produces is safe, reliable and efficient (iso online). These standards makes sure that businesses are living up to their promises. An ISO 9000 certificate is given to a business when it maintains the quality management requirements determined by ISO (Henkoff 1). ISO 9000 helps a business to get certified by telling it what requirements it should meet and how it will meet them. .u1271c943b14d1b33e025c586a7dd963e , .u1271c943b14d1b33e025c586a7dd963e .postImageUrl , .u1271c943b14d1b33e025c586a7dd963e .centered-text-area { min-height: 80px; position: relative; } .u1271c943b14d1b33e025c586a7dd963e , .u1271c943b14d1b33e025c586a7dd963e:hover , .u1271c943b14d1b33e025c586a7dd963e:visited , .u1271c943b14d1b33e025c586a7dd963e:active { border:0!important; } .u1271c943b14d1b33e025c586a7dd963e .clearfix:after { content: ""; display: table; clear: both; } .u1271c943b14d1b33e025c586a7dd963e { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u1271c943b14d1b33e025c586a7dd963e:active , .u1271c943b14d1b33e025c586a7dd963e:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u1271c943b14d1b33e025c586a7dd963e .centered-text-area { width: 100%; position: relative ; } .u1271c943b14d1b33e025c586a7dd963e .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u1271c943b14d1b33e025c586a7dd963e .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u1271c943b14d1b33e025c586a7dd963e .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u1271c943b14d1b33e025c586a7dd963e:hover .ctaButton { background-color: #34495E!important; } .u1271c943b14d1b33e025c586a7dd963e .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u1271c943b14d1b33e025c586a7dd963e .u1271c943b14d1b33e025c586a7dd963e-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u1271c943b14d1b33e025c586a7dd963e:after { content: ""; display: block; clear: both; } READ: African Dimensions Of The Stono Rebellion Essay It provides a framework for a company. It sets standards worldwide and help export goods to other countries. However, the company must have good strong leaders for it to thrive. The success of ISO 9000 on a business largely depends on the businesss organization. Planning, training, setting and achieving goals are all key to improvement or success of a business (Henkoff 5). ISO 9000 makes sure a company is doing what it says it is doing and helps them do it. However, that doesnt mean it is running the company and telling it what to do

Tuesday, December 3, 2019

Inline Skating into the 21st Century And Beyond free essay sample

A study on skating with emphasis on inline skating. This paper examines the evolution of skating and the emersion of inline skating. It reviews the museum exhibition, Inline Skating into The 21st Century and Beyond and describes the history of the wheel and other inventions that make the sport inline skating possible today. The paper includes color illustrations and photographs. Table of Contents 1. Description of Exhibit 2. The History of Inline Skating 3. Roller Blading 4. Exhibition Checklist 5. Marketing Analysis 6. Administrative Matters 7. Conclusion ?Inline Skating Into The 21st Century and Beyond will trace the roots of the wheel and how thru numerous developments and innovations the popular sport of inline skating was born. The exhibit will provide a retelling of how the wheel was invented, and outline the various inventions that were made possible because of the invention of the wheel with the primary focus on the evolution and history of inline skating. Moreover, the exhibit will present inline skating in all its many forms, including roller skating, ice skating and roller blading. We will write a custom essay sample on Inline Skating into the 21st Century And Beyond or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page

Wednesday, November 27, 2019

Semester at Sea Voyage Essays

Semester at Sea Voyage Essays Semester at Sea Voyage Essay Semester at Sea Voyage Essay As a marketing major, I have many academic goals such as acquiring knowledge in a good ambiance, to be able to share my talent and skill that would help me recognize my strengths and weaknesses as a person, and to graduate with greater knowledge and better perspective towards life and aspirations. As what Semester at Sea caters to its students, I can say that it could help me gain more knowledge in different aspects through interaction with different places and countries in the world. John Tymitz, the Chief Executive Officer Emeritus of Semester at Sea stated the six important factors that students would experience while having their semester at sea. These are:Develop an awareness of some of the important elements of interdependence necessary for coexistence in the world today and tomorrow. Build insight and background for interpreting international problems and conflicts. Clarify awareness of your own culture through contrast with others. Grow through the cha llenge of living and learning in a closely integrated environment. Interact with other cultures providing a historically relevant perspective of both developed and emerging nations of the world. (semesteratsea.org)These six factors are connected to my academic goals meaning that Semester at Sea can help me obtain my academic goals in better locations and setup. What is wanted to learn from this semester is my way of communicating to other people. Because I am pursuing my marketing course, I need to convey my communication skills thoroughly to be able to become realistic to my ideas as a future marketer. Through Semester at Sea I would be able to use my communication skills as I go to different places and countries along with my educators and course mates.Semester at Sea would also help me recognize my global perspective by studying historical accounts of the nations that we are going to study. Awareness would also impose within the semester to help students to become extra sensitive to the culture and society of the developing nations that will be studied.In my marketing course, awareness, sensitivity, and logic are the most important factors that we need to obtain to justify our thoughts and reasoning. Because Semester at Sea can help me acquire more knowledge and skills about these factors, it would become a better contribution to my academic goals and perspectives. In general, I can say that Semester at Sea could help me understand everything that is beyond my reach because it caters awareness and acquisition that are important to its students.ReferenceSemester at Sea. 2007. Message from the Chief Executive Officer Emeritus. 3 December 2007. semesteratsea.com/aboutus/message.html

Saturday, November 23, 2019

How To Get Approved for More Amazon Book Categories

How To Get Approved for More Amazon Book Categories How To Get Approved for More Amazon Book Categories When it comes to self-publishing your upcoming book, do not make light of selecting your book categories! Although it may appear to be a small detail, you must realize that your readers often resort to categories when looking for books on a specific topic. Therefore, selecting the best book categories for your upcoming bestseller is a critical decision as it will impact your book sales.Here are more notable reasons why your book should have best fitting categories:It can help you become a bestseller.Like the New York Times bestseller, Amazon can also tag your book with an orange badge that says â€Å"#1 Bestseller†. And with thousands of Amazon categories to compete and rank for, this means that there’s plenty of opportunity for you to become an Amazon bestseller!You can gain more exposure on Amazon. By appearing in different categories, your book can appeal to different audiences. Andif your book ranks in the top ten of any category listings, Amazon will include your b ook to its â€Å"Recommendations Engine† which will generate more publicity!But with plenty of book categories on Kindle Direct Publishing as well as the plethora of books competing for attention, how do you choose the right categories to make your book stand out to your reader?In this post, we will share our best strategies to help you pick the right categories for your book that will increase your sales rank and obtain maximum exposure through Amazon’s search engine.Hereare the three topics we will cover:How to Research Your CompetitionHow to Strategically Select Your CategoryHow to Acquire Additional CategoriesLet’s get started!1. How to Research Your CompetitionIf your goal is to appear on the first page of search results on Amazon, then you must take advantage of every window of opportunity to succeed. In order to do so, you first must research your competition.When you begin researching for book categories, you should start by scanning the bestselling book s on every first page results of your target category.The reason is simply due to the fact that the first page results are most likely what your readers are going to be looking for! Therefore, it’s important to identify the top selling books for each category you want to target.Next, go through each of the books on the first page results and study its category string links. For example, here are the category links for Taylor Pearson’sbook, The End of Jobs:Notice that for a book on Entrepreneurship, it’s ranked highest for â€Å"Labor Workforce† and â€Å"Economics†. This goes to show that by placing their book into such unique categories, the author completely understood their target audience which is why The End of Jobsappears on several first page results.So if you want to have a high ranking for your category, make it a priority to research your competitors’ categories and emulate their methods with your book.Action Plan: Research the fi rst page competitors in five categories of your choosing. Take note to any unique categories your competitors rank in, and apply them to your upcoming book.2. How to Strategically Select Your CategoryBecause the Amazon’s Kindle Store has thousands of categories to choose from as well as an overwhelming amount of books fighting for attention, the competition can be relentless and unfair to new writers. But there is one approach that will have you stand out: Select trending categories with little competition.What is considered a competitive rank?We find that any categories with books ranking higher than #2000 is considered very competitive and not a recommended category for new writers. This doesn’t necessarily mean that you shouldn’t place your book in a competitive ranking, but if you do, be sure to have a well planned book launchwith a sizable audience that can provide a lot of verified reviews. For new authors with a smaller following, we recommend aiming for certain categories with books that rank between #10,000-30,000.Once you’ve completed this research, you should have a list of thriving categories to place your book in that will outrank your competitors.Action Plan:With the five categories you’ve researched, take the time to review your competitors’ ranking that fall between #10,000-30,000. For even better results, we also recommend using the KDP Calculatorto calculate how many books you would need to sell in order increase your ranking.3. How to Acquire Additional CategoriesWhen you upload your book for the first time, Amazon will offer you a select list of categories to choose from. At a first glance, you will notice that the selection seems rather limited and is missing plenty of categories that you’ve seen other books rank for. Unfortunately, Amazon has done this intentionally so that they can place new books into their own kindle categories.Don’t let Amazon determine your categories! Theres th ousands of sub-categories you can rank for, and you can even include an additional eight sub-categoriesnot found in the usual channels.Here how you can acquire these categories:Use Amazon Keyword Selection. Include the name of your category as one of your â€Å"Amazon Keywords†. In order to obtain a particular category, you must include specific keywordsin the Kindle submission form. For more information on Keyword requirements, visit Amazons browse categorypage to learn more.Place your categories in strategic places.To convince Amazon that your book should be placed in specific category, strategically work the words of the categoryonto the title, subtitle or even the summary of your book page.Contact Amazon. You can contact Amazonand request your book to be placed in a particular category. Amazon will then assess your entire book and determine if it’s an appropriate fit for the specific browse category. If approved, These categories will appear in the â€Å"Look for similar items by category† at the bottom of the book page.Action Plan: Experiment with these strategies to acquire additional sub-categories for your book. Remember you can include eight additional keywords that can convince Amazon to place your book in the categories of your choosing.If you want a successful book launch, you must not overlook even the tiniest of details. By following these guidelines on how to select your book category, your first book will have maximum exposure and the best chance to appear in the Amazon bestseller list.Like what you read and want to learn more? We’re holding a FREE online workshop where Chandler is revealing the exact tactics and strategies he used to write and publish 6 bestselling books in a row†¦ and use them to build a 7-figure business in less than 2 years.Click here to save your spot now!

Thursday, November 21, 2019

Operating position and financial situation of Travis Pekins Plc Essay

Operating position and financial situation of Travis Pekins Plc - Essay Example It has also acquired ToolStation on 3rd January 2012. The merger of Travis Perkins and the BSS Group creates a new British plc. The company will now operate 19 separate businesses from over 1,700 branch location across the UK (Kilby, 2011, p.1). The mission describes the basic function of the company in the society, in terms of the product and services it produces for its customers. It includes purpose, strategies and scope, values and standards and behaviour of the organisation. The purpose for the existence of Travis Perkins is to create wealth for the shareholders and to satisfy the needs of its employees, creditors and the society. They seek mutual benefits with all stakeholders, think about the impact of their actions and they search for similarities between their decisions and customers expectations. The strategies and the scope of the company include the competences through which it tries to succeed and its method of competing. It provides complete building material solutions to everyone creating, repairing, maintaining and improving the built environment, thus helping to build Britain. They guarantee that anyone in Britain who wants to contact for any kind of building material through any form of supply channel will have Travis Perkins operation as their first choice. It defines the nature of their business. The standards and behaviour of Travis Perkins includes delivering deliver better returns by growing the best businesses with operations and outstanding people. They actively work with each other; when something goes wrong, they fix the problem in spite of blaming others. They challenge themselves how they work and they look for fresh ideas that are different from others. They apply rules where it is necessary. The values which they offer are: they understand their customer needs, treat them with respect, beat their expectations and know their major customers personally. They say what they actually